End of Life & End of Service Explained
Learning that a system in your facility is reaching its "End of Life" or "End of Service" from the manufacturer can seem scary but don't fret! You don't need to buy a new system. We're here to answer all of your questions and are ready to service your equipment and keep it running like new for years to come.
So, what do these terms mean? Let's start with a comparison:
Frequently Asked Questions:
We're pros at navigating any and all EOL/EOS questions! Don't see your question listed? Contact our team to get the answers you need.
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Do I need to buy a new system right away?
The short answer: no. With third party parts and service options available from companies like Block Imaging, your system will live on years after deemed EOL.
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How long will my system last after deemed EOL?
We can't determine how long your system will live after deemed EOL. However, with the help of the used medical imaging industry, it’s safe to say that a piece of equipment can outlast its OEM-designated end of life by several years.
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Do parts become unavailable?
When the parts suppliers that manufacture components for OEMs no longer supply the parts for a particular unit the OEM begins to lean toward dubbing the system EOL.
Don’t despair just yet. The used parts market is a great place to find reconditioned and tested parts from older equipment. If a model was even moderately successful in establishing an install base, replacement parts can be found from third parties (like Block Imaging) for years after EOL designation.
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Does my technical support stop?
It is our experience that when the OEM terms their product EOL, their technical support for the unit is generally phased out. The time frame for phase-out varies, but the endgame is the same.
In the event of an OEM phase-out, users can turn to third-party service groups. Just because the OEM new-bloods don’t know your 1996 R/F room doesn’t mean an independent old-timer can’t still keep it kicking!
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Does the service support stop?
After the OEM has completed their phase-out, you might find they won't work on a system at all. Once again, the solution for this lies in the wealth of experience available on the third-party market.
Many independent groups are founded by or employ engineers that began their careers in OEM stables working and training on the equipment you’re now having trouble with.
Block Imaging Can Help!
Our team works with EOL and EOS systems every day and we're ready with an experienced service team and thousands of parts in stock, ready to be shipped to your site!
Connect with our Service Team!
Learn more about your service options and how the Block Imaging team can help.
More Helpful Info
Our Learning Center is full of resources, articles, and videos all created to help you learn more about the world of imaging equipment, parts, and service.
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