End of Life & End of Service Explained

Frequently Asked Questions:

We're experts at navigating end-of-life (EOL) and end-of-service (EOS) questions related to medical imaging equipment!

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Contact our team to get the answers you need about End of life (EOL) and end of service support (EOS) medical imaging equipment, original equipment manufacturer (OEM) concerns, and comprehensive medical imaging services.

DO I NEED TO BUY A NEW SYSTEM RIGHT AWAY?

The short answer: no.

With third-party parts and service options available from companies like Block Imaging, your system will live on years after being deemed EOL by the original equipment manufacturer. Our end-of-life and service support ensures that you receive continuous functionality from your medical imaging equipment.

HOW LONG WILL MY SYSTEM LAST AFTER DEEMED EOL?

While we can't determine the exact lifespan of your system after it's been deemed EOL by the OEM, our expertise in medical imaging services suggests that with the right support, a piece of equipment can outlast its OEM-designated end of life by several years.

DO PARTS BECOME UNAVAILABLE?

When parts suppliers that manufacture components for OEMs no longer supply the parts for a particular unit, the OEM begins to lean toward dubbing the system EOL.

Don’t despair just yet.

The used parts market is an excellent resource for finding reconditioned and tested parts from older medical imaging equipment. If a model was even moderately successful in establishing an install base, replacement parts can be sourced from third parties (like Block Imaging) for years after and end of life or end of service support designation.

DOES MY TECHNICAL SUPPORT STOP?

It is our experience that when the OEM terms their product EOL, They will start to gradually phase out technical support for the product. The timeframe for phase-out varies, but the endgame is the same.

In the event of an OEM phase-out, users can turn to third-party service groups for end-of-service parts and support. They should be able to help you keep your system running top notch until you decide it’s time to upgrade.

DOES THE SERVICE SUPPORT STOP?

After the OEM has completed their phase-out, you might find they won't work on a system at all. Once again, the solution for this lies in the wealth of experience available on the third-party market.

Many independent groups are founded by or employ engineers that began their careers with equipment manufacturers working and training on the equipment you’re now having trouble with.

These groups offer extensive support for EOL/EOS medical imaging equipment, ensuring your systems continue to operate effectively.

Block Imaging Can Help!

Our team works with EOL and EOS systems every day and we're ready with an experienced service team and thousands of parts in stock, ready to be shipped to your site!

More Helpful Info 

Our Learning Center is full of resources, articles, and videos all created to help you learn more about the world of imaging equipment, parts, and service.